SaaS Free Trial FAQ
Privacy
What types of data do you collect?
We only collect metadata and performance data from the Hadoop, Spark, Kafka, etc. jobs themselves. We do not have access to the data stored in your data lake and other databases, and that data is not and cannot be shared with Unravel.
Does Unravel send data back to my data lake and other databases?
No, Unravel only collects data from jobs and pipelines run against your data lake and other databases as read-only, and does not send anything back to you.
How much egress is estimated?
This varies by workload size, we take measures to ensure that overhead is low and is usually under 1%.
Where is the trial hosted?
Unravel is hosted on AWS, but can be hosted on other cloud platforms by request.
Security
How does Unravel ensure data is secured when sending to Unravel SaaS?
We use TLS encryption, the same standard used by secure websites, to secure data in transit.
What ports do I need to open?
Known ports - 80 or 443 (if using SSL).
What is the architecture of your product?
Refer to our documentation here: https://docs.unraveldata.com/en/overview.html
Installation
What other ways can I try Unravel?
We’re available on the AWS, Microsoft, Google, and HPE marketplaces, and also as a direct download so you can install Unravel in your environment.
Where can I get access to the installation guides and user guides?
All of our documentation is available at https://docs.unraveldata.com
Features
Is there someone I can speak to for support?
Feel free to reach out to
trials@unraveldata.com
or your dedicated assistant during your trial.Can I connect multiple platforms to Unravel as part of this trial?
Yes, access to multiple platforms during your trial is available upon request. Get in touch with the dedicated assistant for your trial or email us
trials@unraveldata.com
.What happens after my 14-day trial?
Your trial will end. If you need to extend it, get in touch with us.
Can I install Unravel within my environment instead of SaaS?
Yes, Unravel provides both options. You can select either option once you receive your welcome email after signing up for your free-trial.
Can I get Unravel from the Azure, AWS, Google marketplace?
Yes. Here are the respective links:
I have more questions, how can I get in touch with you?
Email us:
trials@unraveldata.com
Call us: (650) 741-3442